At MPATEL DIGITAL, we strive to provide high-quality digital services to meet your needs. However, if you are unsatisfied with our services, we offer a 7-day refund policy under certain conditions outlined below.
Eligibility for Refund
We offer a refund within 7 days of your purchase or service completion under the following circumstances:
- Problem Not Solved: If we are unable to solve the problem you hired us for.
- Inability to Fulfill Customer Requirements: If we are unable to meet the specific requirements as agreed upon during the service discussion.
- Technical Difficulties: If we encounter technical difficulties that prevent us from completing the service and fixing the issue.
Non-Refundable Situations
We do not offer refunds in the following situations:
- Third-Party Issues: If the issues arise due to third-party services, plugins, or tools that are beyond our control.
- PageSpeed Insights Score: If we are unable to achieve a 90+ score on the Google PageSpeed Insights tool, as this is influenced by various external factors.
- After 7 Days: Refund requests are made after 7 days of the service completion or purchase date.
Refund Process
- To request a refund, please contact us at [Your Contact Information] with your order details and the reason for your refund request.
- Once your refund request is received and evaluated, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [Number of Days] days and will be applied to your original method of payment.
Contact Information
Please get in touch with us here for any questions or concerns about our refund policy.